Shipping & Returns

I missed my delivery - how do I get the shipment redelivered?
	We can have your shipment redelivered, however you will incur an additional delivery fee. An additional fee of at least $60 will be assessed on any orders needing redelivery by our shipper. To avoid this redelivery charge make sure and track your shipments on line or call the 800 number to avoid this redelivery charge. Delivery instances incurring charges from our shippers generally include: Deliver to Another Address: - Reroute the shipment to a new address. Reschedule Delivery - Hold the shipment for delivery on a future date. Return to Sender - Return the shipment to the shipper.
How much is my shipping?
	Scaffold Express will provide a Custom Shipping Quote for your order. We will contact you with our best-discounted shipping rate and, with your approval, process your order. The best shipping method is the LEAST COSTLY and most EFFICIENT for your specific order. After we have confirmed the shipping cost with you, it will then be added to your invoice and your credit card charged. LTL Freight Classes changed for all scaffold shipments on April 15, 2016. Click on this LINK for more details on this recent change. We are committed to providing the best shipping rates and delivery to our customers. Please call us for available options and let us provide a custom rate for your next shipment. You may also pick-up your order. Scaffold Express is located in Cypress, Texas. Please call us at 800-592-1718 if you would like to PICK-UP your order.
What are my shipping charges?
	Simply add items to your cart and proceed to the Checkout page where you will be offered 2 Shipping Methods - In store pick-up or a custom shipping quote. We will contact you with your custom shipping quote. If approved the order will be processed and your order will ship shortly after we receive payment from you.
What is the return policy?
	Return Policy If a customer is not satisfied with a ScaffoldExpress.com product, the customers may, at their own expense, return the new, unused product for a refund. All refunds will be issued to the original credit card used for the purchase and all returns are subject to a thirty percent (30%) restocking fee. If ScaffoldExpress.com ships a customer the wrong product(s), ScaffoldExpress.com will ship the replacement product(s) at no cost to the customer. Replacement of incorrect, damaged or defective parts are shipped standard LTL Common Carrier or UPS Ground service. If expediting is required, additional shipping charges apply. ScaffoldExpress.com will also make arrangement to have the wrong product(s) returned to ScaffoldExpress.com. Damage/Shortage Policy Customers must inspect all ScaffoldExpress.com products for damage (hidden or visible) before accepting the product(s). Please note that damage may occur during transit and the following policy will apply. ScaffoldExpress.com will not be responsible for damaged (hidden or visible), lost, stolen or missing products that are not reported within the allowable timeframe. Damaged items The customer is responsible for inspecting all ScaffoldExpress.com items immediately upon delivery. Any/all damage must be noted on the original Bill of Lading in the presence of the driver. The customer must notify ScaffoldExpress.com no later than the end of the next business day. If it is determined that the damage was caused during transit and the customer reported the damage using the above policy, ScaffoldExpress.com will ship the replacement product(s) at no cost to the customer. ScaffoldExpress.com will also make arrangement to have the damaged products returned to ScaffoldExpress.com. Hidden Damage If hidden damage (i.e., boxed items) is discovered after the customer has accepted the product, the customer must notify ScaffoldExpress.com within 2 business days of delivery. If it is determined that the damage was caused during transit and the customer reported the damage using the above policy, ScaffoldExpress.com will ship the replacement product(s) at no cost to the customer. ScaffoldExpress.com will also make arrangement to have the damaged products returned to ScaffoldExpress.com. Missing items The customer is responsible for inspecting all ScaffoldExpress.com items immediately upon delivery. Any missing items must be noted on the original Bill of Lading in the presence of the driver. The customer must notify ScaffoldExpress.com no later than the end of the next business day. If it is determined that the customer is missing items paid for, and the customer reported the damage using the above policy, ScaffoldExpress.com will ship the replacement product(s) at no cost to the customer. Redelivery Policy SECOND delivery charges will be assessed to have your freight redelivered. Track your shipments online or call the us at 800-592-1718 to avoid this redelivery charge. Delivery instances incurring charges from our shippers generally include: Deliver to Another Address - Reroute the shipment to a new address Reschedule Delivery - Hold the shipment for delivery on a future date Return to Sender - Return the shipment to the shipper An additional fee of at least $60 will be assessed on any orders needing redelivery by our shipper. Please see our Terms & Conditions for complete details regarding our return policy and all policies, terms and conditions.
How do I return my product?
	Please contact customer service at 800-592-1718 or by email: [email protected] for more information on returning an item. Thank you.